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Medical device shipping and be complicated when not working with the right shipping partner. Learn 6 steps below to avoid medical device shipping fiascos.


Packaging and Crating

Proper packaging and crating is vitally important to preventing damage to your medical devices when in transit. With high value medical devices, spending the money to ensure proper crating will more than pay for itself in reduced damage. Unless you use a dedicated driver for your device (which is a valuable option for the most sensitive equipment) your devices will go through a significant number of touch points while in transit. Though many supposed 'best practices' exist to stamp a crate fragile, write non-stackable on the side or even put large orange cones on top of the crate; if you don't book the shipment as non-stackable it will often have other items stacked on top. If your devices have been seeing damage while in transit, the first step is to look into your packaging and crating, learn more below.



Needed Delivery Details

Getting the needed delivery details from your sales team who is out working with clients to the driver who will be making final delivery is like a large-scale game of telephone. Details such as an alternate contact at the delivery site might seem minor to your team who is looking to close a sale, but can be the difference between a successful delivery or a shipping fiasco. Learn about how our clients setup processes to get the needed delivery details to ensure a great experience for their customers.



Where to Ship Medical Devices From

Most medical device companies go through a process where they start with shipping from their contract manufacturer. Eventually the contract manufacturer runs out of space since they build multiple devices at once and the company doesn't have customers lined up to receive all of the devices.  Next, early stage medical device companies store the extra devices in their office and ship from there. Eventually when there are multiple contract manufacturers sending devices, parts and consumables in from different locations they look for a single central warehouse to provide their clients with a bundled delivery. A key question then arises as medical device companies sell overseas- should you rely on overseas distributors to handle shipping? Learn answers to this question and more below.



Medical Device Shipping Insurance

When shipping high-value medical devices it's critical to make sure you have insurance in case of any damage in transit.  Some companies have corporate insurance policies that cover shipments in transit, but others don't. Have questions about the carrier's liability for a shipment damaged? What other options to you have to insure medical devices during shipping? Watch the video below to find out.



International Paperwork for Shipping Medical Devices

Customs documentation when shipping medical devices overseas can be extremely complicated. What INCOTERMS should you use? Who should pay the duties and taxes? What paperwork is required with each shipments to avoid customs delays. Do you need and importer of record (IOR) and what is a carnet? The answers to these questions and more are in the video below.



Shipping Reagents and Consumables With Your Medical Device

Many medical devices have a reagent or consumable that goes along with them. For reagents that need to remain cold or frozen that are shipped internationally our team always recommends shipping DDP (deliver duties paid) to avoid customs delays and temperature excursions. Often you have a choice of shipping the consumables through the express carriers (FedEx and UPS) or bundled together with the device being sent via a freight service. Learn best practices for shipping consumables and reagents along with your medical device below.



Mercury's expert team has decades of experience shipping medical devices, if you have questions or need help Contact us to learn more.


Shipping Best Practices